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2011年苏州美罗百货VIP卡章程

(一)  总则
1.苏州美罗百货VIP卡设钻石卡、铂金卡、金卡(含相对应的联名卡)三个种类。
一经入会注册,即同时成为苏州美罗百货(观前店、新区店)会员;
持卡贵宾在苏州美罗百货(观前店、新区店)消费,除规定的特例商品外,均可享受钻石卡(含相对应的联名卡)8.5折,铂金卡(含相对应的联名卡)8.8折,金卡(含相对应的联名卡)9折优惠。商城整体促销期间在商品折扣的基础上VIP卡可享受9.5折优惠。具体规则以柜台告示为准。

(二) 申办规定
1.凡在苏州美罗百货(观前店、新区店)当日现金消费累计达3000元以上者(含3000元),可申办金卡一张:当日现金消费累计达10000元以上者(含10000元),可申办铂金卡一张,当日现金消费累计达30000元以上者(含30000元),可申办钻石卡一张。
2.凡在苏州美罗百货消费时已使用VIP卡打折或积分累积的消费金额,不能用以再次申办VIP卡。
3.用于申办VIP卡的消费金额不计入VIP卡积分。
4.VIP卡实行一人一卡制。

(三) 使用规则
1.为了使您能够充分地享受VIP会员权益,请在消费和付款时向导购员和收银员出示您的VIP卡,以便您能够及时地获得折扣优惠和积分。
2.美罗百货VIP卡在美罗百货所有门店通用并享受规定的优惠。
3.特别提示:当店内商品不接受VIP卡折扣优惠时,仍可持VIP卡享有购物累积积分(特殊商品请见明示。)

                                                 
(四) 申办手续
1.凡满足申办条件的顾客,您可凭当日购物发票及本人有效身份证件原件到苏州美罗百货(观前店、新区店)顾客服务中心办理申办手续。
2.VIP卡实行实名制,申办或更换VIP卡时请卡主亲自办理。
3.申领VIP卡贵宾须认可并承诺遵守《苏州美罗百货VIP卡章程》。
4.为了您能够及时得到美罗百货各项服务和各类信息,方便我们与您直接联系,请您在申办VIP卡时,按申请表规定真实准确地填写您的个人信息。如您的地址或电话有所变更,请您来人或致电8008282090或65227777美罗百货观前店客服中心,或 67378888美罗百货新区店客服中心,以便我们及时为您更新信息。
美罗百货向您郑重承诺:您的个人信息将严格保密,不会被用做美罗百货以外任何商业用途。


(五) 积分奖励
1.持卡贵宾在苏州美罗百货观前店和新区店购物均可累积消费积分。一般穿着类、化妆品类商品按积分与实际消费金额1:1比例累积(每消费1元积1分);国际精品按积分与实际消费金额1:3比例累积(每消费3元积1分,详见专厅告示);黄金饰品、手机、钟表、香烟、数码、小家电等特例商品按积分与实际消费金额比例1:10比例累积(每消费10元积1分);特殊活动期间,商品积分规则发生变动的以商城或专厅告示为准。
2.年度累计消费积分达到5000分,即可兑换奖励券或超值礼品,也可继续累计达到更高级别后兑换。消费积分的奖励共分4个不同的级别:

消费积分
奖励率
奖励计算公式
奖励券或超值礼品金额(元)
80000 4%
30000ⅹ1%+20000ⅹ2%+30000ⅹ3%+(P-80000) ⅹ4%
1600<
50000 3%
30000ⅹ1%+20000ⅹ2%+(P-50000)ⅹ3%
700~1600
30000 2%
30000ⅹ1%+(P-30000)ⅹ2%
300~700
5000 1%
Pⅹ1%
50~300


3.兑换奖励后剩余消费积分可计入下一轮累计,但所有累计消费积分有效期不超过一个自然年(自每年度1月1日起至当年12月31日截止)。上一年度消费不计入下一年度。
4.VIP卡积分奖励兑换日期为当年度1月1日起截至次年度1月31日,逾期恕不办理,视为自动放弃。
5.积分奖励以拾元为计算单位(拾元以内忽略不计)。
6.符合积分兑奖条件的持卡贵宾可在苏州美罗百货观前店或新区店兑换奖励券,所兑换之奖励券在苏州美罗百货观前店和新区店通用,顾客可于规定时间内在两店选购商品,奖励券以积分电子券的形式打入贵宾VIP卡中,不再享受VIP折扣与积分等其他优惠。
7.为保障持卡贵宾的合法权益,兑换奖励时由卡主携带VIP卡及有效身份证件到苏州美罗百货观前店或新区店顾客服务中心办理。
8.贵宾兑换奖励后,将从VIP卡“累积消费积分”中扣除相应消费积分。
9.苏州美罗百货顾客服务中心建立VIP卡累积消费积分之奖励发放档案,以备查考。

(六) 挂失与补办
1.如持卡贵宾遗失本商城有效VIP卡,请至苏州美罗百货观前店或新区店顾客服务中心凭有效身份证件进行挂失,办理补办手续。并收取工本费每张卡10元,原卡作废。
2.补办后的新卡延用原卡的有效期限和已累计积分。

(七)使用VIP卡购买的商品退换货规定:
1.您使用VIP卡购买的商品发生退换货时,均须持购物时所使用的VIP卡和相关票证办理退换货手续。
2.您使用VIP卡购买的商品发生退换货时,除按《中华人民共和国消费者权益保护法》进行退换货外,还将对您VIP卡卡内积分进行相应增减。当卡内积分已兑换奖励,须退回积分奖励券或补回同等价值现金。
3.您使用积分奖励券购买的商品因质量问题发生退货时,按原付款方式退款。

(八)资料变更
    持卡贵宾如联系方式更改,应及时与苏州美罗百货观前店或新区店顾客服务中心联系更改。

(九)有效期
    VIP卡有效期暂定为一个自然完整年度(即从办卡之日起至次年度的12月31日止)。如持卡贵宾获得VIP卡后,当年在苏州美罗百货各门店内累计消费额钻石卡达50000元,铂金卡达20000元,金卡达5000元,则可顺延一年使用。累计消费未满5000元者,VIP卡自动失效;钻石卡、铂金卡未达到相应消费金额者,将按上述标准调整到相应的卡种。(苏州美罗百货有权自行调整延用标准)

(十)VIP升级
1.金卡贵宾当年累计消费达20000元者,可持卡到苏州美罗百货观前店或新区店顾客服务中心换领铂金卡;金卡、铂金卡贵宾当年累计消费达50000元者,可持卡到苏州美罗百货观前店或新区店顾客服务中心换领钻石卡。
2.升级时,凭持卡贵宾本人有效身份证件至两店顾客服务中心办理。

(十一)准VIP卡申办规定
1.为方便当日消费未达到申办VIP金卡额度的消费者,美罗百货特推出准VIP卡(本卡系美罗百货VIP预备卡,不在VIP卡之列)。准VIP卡只记录消费者办理VIP金卡前的消费金额,不能用于消费打折。
2.非VIP贵宾消费前可至美罗百货观前店或新区店客服中心各服务点或收银台按规定填写准VIP卡申领表领取准VIP卡。
3.凡持有美罗百货准VIP卡的消费者,如准VIP卡当年消费金额已满5000元可升级申办VIP金卡一张,并成为美罗百货正式VIP贵宾。同时准VIP卡消费金额归零并收回。准VIP卡消费金额累积期自领取日至当年12月31日。次年1月1日起消费金额归零需重新累积消费金额。
4.如准VIP卡贵宾遗失本商城有效准VIP卡,请至苏州美罗百货观前店或新区店顾客服务中心凭有效身份证件进行挂失,办理补办手续。并收取工本费每张卡10元,原卡作废。
5.补办后的新卡延用原卡的有效期限和已累积消费金额。
6.准VIP卡实行一人一卡制。

(十二) 附则
1.苏州美罗百货VIP卡仅指钻石卡、铂金卡、金卡(含相对应的联名卡),不含准VIP卡。
2.苏州美罗百货VIP卡和准VIP卡所有权属于苏州美罗百货,如遇持卡贵宾违背章程有关条款,苏州美罗百货不必预先通知,即可取消其用卡资格,并收回VIP卡和准VIP卡。
3.对伪造、变造VIP卡,使用伪造、变造、作废VIP卡,冒用他人VIP卡的行为,苏州美罗百货有权申请司法保护,并依法追究有关当事人的经济和法律责任。
4.VIP卡相关服务细则,敬请留意美罗百货各门店告示或咨询苏州美罗百货观前店或新区店顾客服务中心。
5.本章程仅适用于苏州美罗百货VIP持卡贵宾,苏州美罗百货保留本章程之修订权、终止权、最终解释权,无论持卡贵宾是否预先得到通知。

温馨提示:

(一)请您关注美罗百货为您提供的以下特色服务:
★ 客户经理一对一服务:客户经理对高端贵宾进行一对一的贴心服务,并成为您的专职客服顾问,开展人性化的服务项目。从生日祝福到全程导购,从预约车位再到客诉处理……都由专人受理服务。
★ 时尚联盟增值服务:通过时尚联盟的形式,VIP贵宾将得到商城之外高端商户的优惠惊喜,惊喜遍及餐饮、娱乐、美容、休闲等各个领域,让您在苏城畅享全方位的生活尊贵礼遇。(具体内容详见时尚联盟宣传册)
★ VIP俱乐部:美罗贵宾自己的活动之家,通过举办形式多样的沙龙活动,为贵宾引导一种更好的生活方式,提高贵宾的生活品质。
★ 个性化礼品包装:在美罗百货客服中心,您的每一件商品经过我们的精心设计包装,均可成为您最个性化的祝福代言者。
★ 全球通积分兑换:如果您是中国移动全球通客户,您可在商城二楼客服中心的“全球通VIP俱乐部美罗特约会所”将积分兑换成商城购物抵用券,即可进行消费。
★ 时尚快递:我们向您递送美罗时尚杂志、品牌画册、商城DM、团购DM 等资讯,您只要通过美罗百货这个平台,就可在第一时间网罗所有时尚前沿信息,成为最炫的时尚达人。
★ 便利停车:我们将您购物赠送的停车电子券在您付款时自动打入您的VIP卡中,您取车时只要轻松刷卡,即可享受便捷的停车服务。
★ 持美罗百货VIP卡在中国百货商业协会高级百货店分会成员单位购物享受贵宾礼遇。
中国百货商业协会高级百货店分会成员单位:
青岛海信广场、北京赛特购物中心、哈尔滨松雷商厦、长春卓展时代广场、大连友谊商城、西安世纪金花购物中心、成都仁和春天百货、昆明金格百货、深圳西武百货、上海东方商厦、杭州大厦购物中心、广州友谊商店。

The VIP Card Regulations of Suzhou Matro Shopping Mall of 2011

(一)General Rules:

1.The VIP card of Suzhou Matro Shopping Mall includes diamond card, Pt card and golden card (include relative co-branded card). After registration, the customer will be VIP member of Suzhou Matro Guanqian Shopping Mall & New district Shopping Mall.

Besides the special case of goods, all honored guests who consume in the Suzhou Matro Guanqian Shopping Mall & New district Shopping Mall with the VIP card can enjoy 15% discount of diamond card, 12 discount of Pt card and 10% discount of golden card. The consumer can enjoy 5% discount on the basis of merchandise discount during the shopping mall’s sale promotion time, the concrete rules accord with the counter’s notes.

(二)Applicant Rules

1.In Suzhou Matro Guanqian Shopping Mall & New district Shopping Mall, the consumer who consumes more than three thousand Yuan (include 3000 Yuan) one day could apply for a golden, who consumes more than ten thousand Yuan (include ten thousand Yuan) could apply for a Pt card and who consumes thirty thousand Yuan (include thirty thousand Yuan) could apply for a diamond card.

2.Everyone who consumers in Suzhou Matro Shopping Mall has paid the bill with the VIP card or accumulate amount of money can not apply for the VIP card again.

3.The consuming amount for application for the VIP card can not be accumulated into the VIP CARDS’ score.

4.One card can only be owned to one consumer.

 

(三)Using rules

1.The honored guest should show the VIP card when consume and can enjoy preferential.

2.Suzhou Matro VIP card can be used in all Matro shopping malls with relative discount.

3.The honored guest could show the VIP card when they paid the bill in order to accumulate the consume integral no matter if there is any discount preferential. (Special merchandise see notification)

(四)Applicant Formalities

1.All the consumers content the applicant rules could attend to the card at the center of consumer service of Suzhou Matro Guanqian Shopping Mall & New district Shopping Mall with the bill.

2.The consumer who apply for the card should fill in the application form in rules accept and promise to comply with “The VIP Card Regulations of Suzhou Matro Shopping Mall “.

3 The customers should apply for or change the VIP card himself.

4.In order to get Matro’s service message and contact with Matro, Please fill in the application sheet truly. If the phone and address changed, please come to Suzhou Matro Guanqian Shopping Mall or call: 8008282090 or 65227777; or come to New district Shopping Mall or call 67378888  Matro’s customer service center so that we can renew the message for you. Matro promise seriously: the customer’s personal message will be kept secret strictly and will not be used for other business purpose.

(五)Integral Record

1.The consumer who hold the VIP card can accumulate the integral in Suzhou Matro Guanqian Shopping Mall & New district Shopping Mall. The goods of commom dress and cosmetics accumulate the integral according to the rate of 1 Yuan ‘s consuming amount exchanging 1 mark’s integral; international brands accumulate the integral according to the rate of 3 Yuan ‘s consuming amount exchanging 1 mark’s integral(referring to store’s notes); gold, jewels, mobile phones and cigarettes, small household applicances and other special goods accumulate the integral according to the rate of 10 Yuan ‘s consuming amount exchanging 1 mark’s integral. During special activities’ period, the accumulating rules may be changed in accordance with Matro’s notes.

2.The yearly integral more than 5000 Yuan can exchange reward  ticket and can also continue to accumulate for the senior exchange. The rewards of accumulated integral have 4 grades:

Consume integral

Record rate

Record count formula

Record ticket amount(Yuan)

60000

4%

30000*1%+20000*2%+20000*3%+(p-80000)*4%

1600<

40000

3%

30000*1%+20000*2%+P-50000)*3%

700~1600

20000

2%

30000*1%+(P-30000)*2%

300~700

5000≤P≤20000

1%

P*1%

50~300

3.The remained consume integral can calculate to the next round after exchange, but all the consume integral valid for not more than one year.(Since January 1 to December 31 every year). The consume of last year can not calculate to the next year.

4.The date of reward exchanging is from January 1 this year to January 31 of the next year .If the consumer has not exchange in the time limited will be treated as giving up automatically.

5.The unit of the integral reward is ten Yuan (reward below ten Yuan will be neglected).

6.The honored customer can exchange the reward ticket in Suzhou Matro Guanqian Shopping Mall & New district Shopping Mall, the customer can use the tickets to buy merchandise in Suzhou Matro Guanqian Shopping Mall & New district Shopping Mall  during the ruled time. And the ticket can be used to buy the goods in mall, and the ticket will be put into the customer’s VIP card via e-ticket’s form. The reward ticket can not report the loss, not give change, and can not enjoy VIP discount and integral preferential.

7.In order to ensure the honored guest’s lawful rights and interests, the card owner should carry on the VIP card and valid identity card to handle in the consumer service center of Suzhou Matro Guanqian Shopping Mall & New district Shopping Mall when exchanging the reward.

8.The relevant integral will take off from the VIP card’s accumulate consume integral after the VIP card consumer exchange the reward.

9.The consumer service center of Suzhou Matro Guanqian Shopping Mall & New district Shopping Mall builds up the files of consume integral reward in order to examine.

(六)Loss report and application again

1.If the honored guest loss the valid VIP card, please go to the consumer service center of Suzhou Matro Guanqian Shopping Mall & New district Shopping Mall to conduct the loss report and application again. And it will take the consumer ten Yuan cost of production for one new card, then the old card will become invalid.

2.The new card after application again continues to use the old card’s valid time and calculate the original integral.

(七)Rules for return and change the merchandise purchased by VIP card:

1.When the customer return and change the merchandise purchased by VIP card, he/she must hold the VIP card and the relevant invoice to deal with the return and change procedure.

2.When the customer return and change the merchandise purchased by VIP card under the “PRC customers’ rights and interests protect law”, the relative VIP card’s score will be changed relevantly. When the scores have been changed into award, the customer should return the award or equivalence money to Matro.

3.When the customer return the merchandise which is purchased by the score’s award tickets, Matro will return the tickets according to the original payment method.

(八)Change of data

The honored guest should raise a written notice to the consumer service center of Suzhou Matro Guanqian Shopping Mall & New district Shopping Mall if the contact information is changed.

(九)Valid time

The valid time of the VIP card is a natural complete year. (From the day the consumer setting up the card to the December 31 of the next year).  The card can be used for another one year if the diamond card’s holders consume 50000 Yuan, the Pt card’s holders consume 20000 Yuan and golden card’s holders consume 5000 Yuan in all the Matro Shopping Malls. The VIP card will lose efficacy when the consuming amount is below 5000 Yuan. If the holders of diamond card and Pt card can not reach the relevant consuming amount, the card will be adjusted to relevant kind of card according to the above rules.(The Suzhou Matro Shopping Mall has the right to adjust the rules voluntarily.)

(十)VIP upgrade

1.Golden card’s holders’ consuming amount reaching 20000 Yuan could go to the consumer service center of Suzhou Matro Guanqian Shopping Mall & New district Shopping Mall to change for a Pt card. And Golden card’s holders & Pt card’s holders can change for a diamond card if their consuming amounts reach 50000 Yuan.

2.The VIP card’s holders lean on the valid identity card to the consumer service to upgrade the VIP card.

(十一) Quasi-VIP Card’s application rules

1.In order to make convenience to the customers whose consuming amount in one day not reaching the VIP golden card’s standard, Matro push forward the quasi-VIP card (the quasi-VIP card is not including Matro’s VIP card). Quasi-VIP card only record the consuming amount before the customer get the VIP card, it can not be used for discount.

2.The customer who has no VIP card can go to Suzhou Matro Guanqian Shopping Mall & New district Shopping Mall customer service and cash desk to get the quasi-VIP card application sheet and fill in the sheet to get quasi-VIP card in accordance with the rules.

3.If the customer’s consuming amount reaches 5000 yuan RMN in one year who has Matro’s quasi-VIP card, he/she can upgrade to Matro’s VIP card, at the same time, his/her quasi-VIP card should return to Matro and the consuming score of the quasi-VIP card will be cancelled. Quasi-VIP card’s consuming amount’s calculating period is from the day the customer get the quasi-VIP card to the same year’s last day ( DEC 31). From the next year’s first day ( JAN 1), the last year’s consuming amount’s score will be cancelled to Zero and the consuming amount will be calculated in to the score again newly.

4.If the customer lose the quasi-VIP card , he/she can go to Suzhou Matro Guanqian Shopping Mall & New district Shopping Mall customer service center to report the loss and get the quasi-VIP card again after re-application procedure according to his/her valid ID and paying 10 yuan RMB’s card’s cost fee. The original quasi-VIP will be cancelled.

5.The re-application quasi-VIP card will continue to use the original card’s valid period and consuming amount score.

6.One customer can only hold one Quasi-VIP card.

(十二))Supplementary articles

1.Suzhou Matro Shopping Mall’s VIP card only means diamond card, Pt card and golden card, not including quasi-VIP card

2.The ownership of the VIP card belongs to Suzhou Matro Shopping Mall. If the card holder violate the relevant article of rules, the Suzhou Matro Shopping Mall has the right to cancel the holder’s right of the card and it can take back the card without notice beforehand.

3.On the behavior of forgery, using the forgery and invalid cards, pretending to use other’s card, Suzhou Matro Shopping Mall has the right to apply for judicature protect and find out relevant litigant’s economic and legal responsibility.

4.Please pay attention to the mall’s notice or seek advice from the consumer service center of Suzhou Matro Guanqian Shopping Mall & New district Shopping Mall to know the detailed rules and regulations about the VIP card.

5.The rules only apply to the holder of VIP card of Suzhou Matro Shopping Mall. Suzhou Matro Shopping Mall retain the revising right, ending right and final explaining right, no matter if the holder gets the notice beforehand.

Attention:

   Please be informed the following services supplied by Matro Shopping Mall for you:

1.Customer service manager’s one-to-one” service: the customer service manager will serve the high-grade VIP by one-to-one service, including birthday blessing, shopping guide accompany, parking reservation and complaint resolution.

2.Fashion union service: under fashion union, let the VIP customer able to get favor outside Matro, including catering, entertainment, hairdressing and leisure (referring to the Fashion Union publicity notebook)

3.VIP club: Matro’s VIP’s activity center in order to suggest a better life style to the customer and improve VIP’s life quality by hold all kinds of salon.

4.personalized gift packing: your every gift can be packed accord to your request.

5.Gotone integral exchange: China Mobile’s gotone customer’s integral can be exchanged to Matro’s ticket at Matro China Moblie gotone VIP Club.

6.fashion express: we will mail to you Matro fashion magazine, band notebook, group purchase information and so on.

7.Convenient Packing: we will put the parking e-ticket into your VIP card after you paying for the goods, you can enjoy convenient and fast parking service.      

8.Matro Department Store VIP card holders can enjoying VIP treatment in the following members of China Commerce Association for General Merchandise: Qingdao Hisense Plaza, Beijing Scitech Plaza, Haerbin Songlei Department Store, Changchun Zhuozhan times Plaza, Dalian Friendship Department Store, Xuan Century Ginwa Shopping Center, Chengdu Renhe Spring Department Store, Kunming Gingko Department Store, Shenzhen Seibu Department Store, Shanghai Orient Shopping Center, Hangzhou Shopping Center, Guangzhou Friendship Department Store.